Unconditional Guarantee

If any item does not meet your needs for any reason, simply let us know within 90 days of receipt. All items in our catalog and on our website are included in this unconditional guarantee (DVD's, CD's, books, kits, replicas ...in a word, everything). To return an item, call toll-free between 7am and 5pm Monday through Friday, PST, (800) 422-8886, and ask for a return authorization number. This also allows us to advise you regarding any special packing requirements (to ensure that items arrive here in undamaged condition) and so that we can make sure you receive a correct refund, replacement or credit (your choice). For additional ways to contact us, please click here.