Our knowledgeable staff are available to offer you direct, personal service when you call, write or email. When you call during business hours (7 am - 5 pm Monday - Friday or Saturday between 9 am - 5 pm Pacific Standard Time), you will be connected directly to a customer service person at the Acorn Naturalists Center in Tustin, California. Please feel free to contact us any of the following ways:
CALL us Monday through Friday between 7:00 am and 5:00 pm Pacific Standard Time, or Saturday 9:00 am to 5:00 pm. Call toll free, (800) 422-8886 in the US and Canada or (714) 838-4888 for US and international calls.
FAX us anytime, toll free, (800) 452-2802 in the US and Canada or (714) 838-5869 for US and international.
EMAIL us at customerservice@acornnaturalists.com.
VISIT us at our Center, located at 155 El Camino Real, Tustin, California, 92780. This American Craftsman building houses our science and nature gift/bookstore, open Monday through Saturday from 10 am to 5 pm.
NET us at www.acornnaturalists.com.
WRITE us at 155 El Camino Real, Tustin, CA, 92780, USA.
COMPANY PROFILE: Acorn Naturalists is an independent educational supply company, directed today by the same individuals who founded the company over two decades ago. Acorn Naturalists is certified nationally as a women's business enterprise and as a small business incorporated in the State of California.
For information on The Acorn Group, the consulting division of the company, please click here.
DISCOUNT INFORMATION:
For many items, bulk discount pricing is listed in the resource description (for an example, click here). For items that do not specifically detail bulk discount pricing, discounts are still given when ordering 20 or more of a given item. Your shopping card will automatically calculate and show these discounts. In addition, hundreds of deep discounts of 40% or more appear in our overstock section (click here for details).
ORDERING DETAILS:
When faxing or writing, simply list the quantity, item number, brief title, and price (alternatively, you can easily print out a copy of our printed order form by clicking
here). Add shipping (please see below) and if ordering in California,
add the appropriate tax to the pre-shipping subtotal. Please provide a
street address for delivery and indicate method of payment (we accept checks,
Visa, MasterCard, Discover and American Express as well as purchase orders from
established institutions or schools). Our FEIN number is 33-0688033.
We warehouse everything ourselves, which means that we have
direct control over fulfillment and can give you
helpful answers when you inquire about a product or order. Our goal is to provide you with the best service
possible. We
appreciate your support and always welcome your suggestions.
Shipping and Handling: For regular surface delivery in the United States, including Alaska and Hawaii, a flat rate of $7.95 applies for orders up to $80.00; 10% of the subtotal for orders between $80.01 - $500; and 7% of the subtotal for orders over $500.
For Next, 2nd, 3rd Day or international orders, shipping rates are added based on weight, type of delivery requested and destination. In order to quote accurately, we need to weigh and pack the order and consult the appropriate shipping schedules based on the details of your request. Please let us know what your special shipping requirements are and we will contact you prior to filling your order.
On international shipments only, please note that every country has its own, ever changing set of regulations concerning taxes, duties, brokerage and other fees levied on incoming goods. We have no control over these fees - they are not established (or received) by Acorn Naturalists and may add to the total cost of good received.
California Taxes: As per California tax regulations, California orders are taxed at the 8.25% state tax rate (calculated on the order subtotal before adding any shipping charges). For orders within Orange County, California, 8.75% sales tax is added. Orders from locations outside of California are not taxed.
Unconditional Guarantee: If any item does not meet your needs for any reason, simply let us know within 90 days of receipt. All items in our catalog and on our website are included in this unconditional guarantee (DVD's, CD's, books, kits, replicas ...in a word, everything). To return an item, call toll-free between 7am and 5pm Monday through Friday or between 10am and 5pm Saturday, PST, (800) 422-8886, and ask for a return authorization number. This also allows us to advise you regarding any special packing requirements (to ensure that items arrive here in undamaged condition) and so that we can make sure you receive a correct refund, replacement or credit (your choice). If you are near our Center, you can, of course, simply come by our Science and Nature Giftstore and we can help you directly, in person, Monday through Saturday, from 10am to 5pm. For additional ways to contact us, please click here.
Security by XRamp (SSL protocol): When you enter our shopping cart, all transactions are fully encrypted by XRamp using advanced Secure Socket Layer (SSL) protocol. The Acorn Naturalists website is registered with and certified by XRamp. Click here to review our security policy and click on the XRamp logo on that page to verify our certificate. You can shop with confidence, knowing that your credit card is transmitted using state-of-the-art, fully encrypted SSL protocol.
