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Ordering Information

When you call during business hours, your call will be answered directly by customer service - no phone trees!

CALL Monday through Friday between 7:00 am and 5:00 pm Pacific Standard Time. Call toll free, (800) 422-8886 in the US and Canada or (714) 838-4888 for US and international calls.

FAX toll free, (800) 452-2802 in the US and Canada or (714) 838-5869 for US and international.

EMAIL to customerservice@acornnaturalists.com.

NET us at www.acornnaturalists.com.

WILL CALL is available at our central warehouse location in Tustin, California. Please call in advance so we can prepare your order for pickup.

WRITE us at 180 South Prospect Avenue, Suite 230, Tustin, CA, 92780, USA.

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COMPANY PROFILE: Acorn Naturalists is an independent educational supply company, directed today by the teachers who founded it 26 years ago. Acorn Naturalists is certified nationally as a women's business enterprise and as a small business incorporated in the State of California.

For information on The Acorn Group, the interpretive planning and design division, please click here.

ORDERING:

Order online or call or mail in your order.We accept Visa, MasterCard, Discover and American Express as well as institutional purchase orders and checks. Our Federal Employer Identification Number (FEIN) is 33-0688033.

We warehouse everything at one location, which means that we have direct control over fulfillment and can give you helpful answers when you inquire about a product or order. We can literally pull it of the shelf and discuss it with you to answer any specific questions.

Shipping: For regular delivery in the United States, including Alaska and Hawaii, a flat rate of $5.95 applies to orders under $60; 10% of the subtotal for orders from $60 up to $400; 6% of the subtotal for orders from $400 up to $2000, and 4% of the subtotal for orders over $2000.

For Next, 2nd, 3rd Day or international orders, shipping rates are added based on weight, type of delivery requested and destination. In order to quote accurately, we need to weigh and pack the order and consult the appropriate shipping schedules based on the details of your request. Please let us know what your special shipping requirements are and we will contact you prior to filling your order.

On international shipments, please note that every country has its own regulations concerning duties.

Taxes: Orders originating from California locations are taxed at the 7.5% state tax rate (calculated on the order subtotal before adding any shipping charges). For orders originating within Orange County, California, 8% sales tax is added. Orders from locations outside of California are not taxed.

Guarantee: If any item does not meet your needs for any reason, simply let us know within 90 days of receipt. To return an item, call toll-free between 7am and 5pm Monday through Friday, PST, (800) 422-8886, and ask for a return authorization number. This also allows us to make sure you receive a correct refund, replacement or credit (your choice). For additional ways to contact us, please click here.

Security: When you enter our shopping cart, all transactions are fully encrypted by GeoTrust using advanced Secure Socket Layer (SSL) protocol. The Acorn Naturalists website is registered with and certified by GeoTrust. Click here to review our security policy and click on the GeoTrust logo on that page to verify our certificate. You can shop with confidence, knowing that your credit card is transmitted using state-of-the-art, fully encrypted SSL protocol.

 

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