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General Questions and Information

If you do not find the answers to your questions here, please feel free to contact us by phone, email, or regular mail at 180 S. Prospect Avenue, Suite 230, Tustin, California, 92780. You can call us at (800) 422-8886 anytime between 7am and 5pm, Monday through Friday.

1. WHERE CAN I LOCATE INFORMATION ON ORDERING AND DISCOUNTS? Click here for information on ordering. Discount information is as follows: All products listed in Acorn Naturalists’ 2017 catalog are discounted 10% when ordering 10 or more of the same item, with the exception of product sets (which already have been discounted). In addition, some product series have “mix/match” pricing, giving you 10% off when ordering a total of 10 or more items. We also offer deep discounts of 25–60% on hundreds of sale items found on our website. In addition, we can provide custom bids for resources not in our catalog or for bulk quantities of individual resources.

2. HOW DO I CHANGE MY PASSWORD? In order to change your password, simply click on the "Your Account" tab on the top of the homepage. If you are not already logged in, log into your account using your existing user name or email and your password. You will see a prompt that allows you to change your password. Simply follow the instructions - be sure to write down your new password. If you forget your password, click on the "Your Account" tab and then click on "forgot account or password?" button. Account information will be sent to your email address. Your password is encrypted by the system - only you can have access to it via your email address. Because it is encrypted, staff at Acorn Naturalists can not give you your password (we can't access it to find out what it is). To maintain accurate customer records, avoid duplication, and to protect your account, user names are assigned by the system itself and can't be altered - only the password can be changed using the above described method.

3. WHY DIDN'T I RECEIVE AN EMAIL CONFIRMATION OF MY INTERNET ORDER? Order confirmations are automatically sent out every time you place an order, letting you know that your order has been received.  These emails also contain important information, such as your account name and password, which we can't retrieve because your password is private only to you.  Some internet service providers have installed spam filtering software that may prevent our email confirmations from going through.  To remedy this, please add customerservice@acornnaturalists.com to your list of "ok" email addresses.  We do not send out spam and we do not sell or rent our email lists.  If you did not get an order confirmation and need your password and account name, please click on the "your account" tab at the top of the page and then click "existing user" and then click "forgot password."  Again, before you do this, please make sure you tell your spam filtering software that emails from us are "ok."

4. HOW DO I GET THE ENTIRE WEB PAGE TO PRINT OUT ON MY PRINTER? Web pages print out differently, depending on your printer and your computer's individual print settings.  In order to offer as much information as possible while using as little paper as possible, our web pages are built to print out fully when right and left margins are set at 0.25 inches.  If the pages you are printing are "cut off" on the right side, you can remedy this by going to the top left side of your computer screen and clicking File, Page Setup, Margins, and then setting the left margin to 0.25, the right margin to 0.25 and the top and bottom to 0.55.  These settings provide optimal printing for all web pages.  You can change these settings back and forth any time you wish.  For best viewing, set your browser at "medium" text size (for example, if using Internet Explorer, click the top "view" tab, then click "text size" and then set to "medium").  This website is best viewed using a recent version of Internet Explorer.  

5. HOW CAN DOWNLOAD PAGES FROM ACORN NATURALISTS LATEST CATALOG? Simply click here to view all or part of Acorn Naturalists printed catalog.  To request free our request in an email to customerservice@acornnaturalists.com or call Acorn Naturalists at (800) 422-8886 anytime between 7am and 5pm PST, Monday through Friday.  You can also leave a message after hours at this same number.

6. WHAT IS THE ACORN GROUP? The consulting division, The Acorn Group, focuses on the advancement of environmental interpretation and education. Blending the skills of planners, designers, architects, and educators, the firm offers services in interpretive master planning, exhibit design, strategic planning for education, and evaluation. Several of our projects have been recognized nationally, receiving such awards as the Exhibit Design Award, Print and Media Design Award, and Interpretive Media Award by the National Association for Interpretation; Best of Show by the Western Fairs Association; Award of Excellence by the California Parks and Recreation Society; and National Education Award by the American Zoo and Aquarium Association.

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(800) 422-8886